I received a letter today from my mortgage bank saying they have denied me any assistance since I did not produce the requested documents. Here’s the thing, they keep sending me form letters which don’t specify what they want. One day I received two separate packages dated the same date but saying different things. When I called, and after much mining on my part, I discovered I apparently did not include my social security number. I told them I could give it to them now, since we are on the phone. Oh, no, we can’t take information over the phone. It’s apparently unsecure. Fine. I relent and fill out their form, again, wrote the social security numbers nice and big and sent along a note saying to contact me at my home number.
So today’s letter tells me I have not been cooperative. I am not providing the info requested, except they have the forms I completed. Now they tell me they need my W-2s and my latest tax return. No where in any letter is this requested. They sent me one list initially of the docs they wanted. I completed them and returned them. They have these documents, yet say I haven’t provided requested info.
To say I am frustrated is far from accurate. I am incensed and crazy upset with the way this is going. I want to take this public and show the world how the banks here are helping people keep their homes. Some help. All I’ve gotten is messages left on my cellphone. I get no reception for my cell phone at home. I have requested they contact me at my home number, but they don’t. How is this helping? Right now I just want to pack up and move rather than deal with these idiots any longer.
The letters are all signed by the same woman. A woman I’m not sure even exists. I have never spoken to her, she only leaves me phone messages on a phone I cannot answer from home. How hard is that to understand? Call the right effing number and maybe I can get somewhere. When I call I have never spoken to the same person twice.
When did my life go to hell? Why can I no longer cope? I’m trying to clean up my son, take care of my Mom in law, deal with at least three pending deaths; how soon is anyone’s guess. It could be weeks, it could be years. I’m trying to get my own shit together so I can go back to work. The phone interview went pretty well, and I am waiting now for a call to set up an in person interview. How the hell am I supposed to do all of this???
At least most of the paperwork re R and his death are pretty much taken care of. Though we are still dealing with issues about the car. Apparently we accidentally included the car’s renewal when we sent in the forms for the change in title. Now they won’t give Son’s Ex the title, because it doesn’t have her name on it. Well, Duh, if they would just look at the rest of the papers it will show that the car was transferred to her. Jeeeeez, why are people who deal with the public so inept and stupid?
I’m about out of venom at this point, so I think I’ll stop. I just can’t wait to see how Son’s dr appointment goes today. I’m sure it will be the topper to my already awful day. I hate to whine here, but I’ve got no where else. Thank you for listening.